Response deadline
The seller responds within 8 days from receiving the complaint.
Bedora support
Complaints
If there is an issue with a product, delivery damage, wrong item, or conformity question, submit a complaint using the form below.
Resolution deadline
The complaint is resolved under statutory deadlines and agreement with the customer.
Costs
For accepted complaints, return and redelivery costs are covered by the seller.
Prepare
Order or invoice number, photos of the product/package, and a short problem description.
Postupak
Bedora will confirm receipt, review the request, and contact you within the statutory deadline. Please keep the product, packaging, invoice, and photos until the process is complete.